Utility Billing Management Software

Released Date
June 20, 2022
Due Date
July 22, 2022
City of Albany (City), Oregon
Issuer Type
RFP Source
City portal
# of RFP Document
Has Addendum

Notice is hereby given that the City of Albany (City), Oregon, is requesting proposals for utility billing management software, training, and ongoing support and maintenance. The City desires to enter into an agreement with a qualified contractor to provide the following software scope of services:
• Web-based or on-premises utility billing management system with secure online registration
and real-time payment processing with interactive voice response (IVR)
• User-friendly and responsive public interface
• Intuitive, easy-to-use staff interface with integrated point-of-sale functionality
• Conversion of six years of historical usage data and customer accounts for import into
vendor’s solution
• Application, technical, and administration training
• Ongoing, 24×7 support and maintenance